Suzanne Hall

Reflecting on 2024, I feel privileged to be a leader in the not-for-profit Aged Care and Community sectors, making a meaningful difference every day. Whilst this has been a year of change and legislative reforms, remaining true to my own values and aligning with organisation values has enabled my team to deliver technology advancements and transformation programs to improve the lives of our staff, customers and community.  

 

This year I have strived to be an authentic leader, to back myself, step out of my comfort zone and have confidence in my own ability even when challenges seem impossible. An open and collaborative work environment with defined purpose and shared goals has created a sense of fulfilment and greater engagement within the team and led to high staff retention and high staff performance.  

 

I was proud to be named in Australia’s top 10 CIOs in 2024. This is a testament to a hard-working and dedicated team who put the customer at the centre of everything we do to improve their experience. Next year will bring new challenges and ongoing change as Baptcare merges with two other organisations to become one of Australia’s largest integrated care and service providers. I look forward to the exciting opportunities, challenges ahead.  

 

Recommended Resources 

• Using a 3 to 1 positivity ratio for self-reflection and feedback – i.e. 3 positive reflection items on what went well to one item that could have been done better.  

• Start with Why - Simon Sinek 

• Brene Brown - TED talk on Power of Vulnerability ​